I appreciate that you choose to spend some of your valuable time at Annex Hair Studio. To show you my appreciation I hold your appointments just for you. If you must make any changes to your service, reschedule, or cancel your appointment, please provide me with 48-hour notice. This allows me to accommodate other clients. Of course, I understand that unavoidable issues come up and will do my best to work with you in case of an emergency, etc. However, if last minute cancellations or "no shows" become a habit, I reserve the right to charge a rebooking fee.
Here is our general breakdown of rebooking fees:
Less than 48hour notice will result in a charge of 50% of the reserved service amount.
"NO SHOWS" will be charged 100% of the service amount.
Appointments made within the 48hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
Cancellation fees will need to be paid prior to rebooking. A credit card on file for future services may be required on a case by case basis.
As a courtesy, I offer email appointment confirmations at least 48 hours prior to your appointment and text reminders the day of. If you do not receive your automated confirmation please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and rebooking fees. You are always welcome to call and double check any appointments if you’re unsure or log in to the scheduling portal
to check your appointment. I will always try my best to accommodate you if you’re running behind. However, your tardiness can affect the remainder of my day by delaying me for my clients who come in on time. Clients will generally be allowed a 10 minute grace period for services scheduled for 30 minutes or more. If you are able to make it on time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. I reserve the right to charge a rescheduling fee for up to 100% of the service for Clients who arrive late.
Again, please remember that your appointments are reserved for you and only you. These policies allow me the opportunity to alert my standby clients of any openings, therefore allowing us to provide the best service possible.
For booking appointments that require 2 1/2 hours plus we collect $50 and for each additional hour another $25 is added on. The deposit is applied to the bill once the service is completed and the money is only refundable if appointments are cancelled 48 hours in advance.
I always want you to be 100% satisfied with your services. If you are not 100% satisfied, I ask that you contact me within 5 days of your appointment so that I may schedule you to have your services corrected free of charge. Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on an individual basis.
Just as I want you to be satisfied with your hair, I want you to be happy with the products you are using. I will gladly accept returns for store credit on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.
Retail Refund Policy
I understand that I may exchange any opened or unopened retail product within 14 days of purchase. My stylist will suggest an alternative product to meet my needs and the value of the product I am returning will be applied towards the new product. I understand that cash or credit back for returned retail products isn't an option. I understand that retail returns can't be used as a service credit.
Retail Refund policy excludes special orders, online orders, doterra, and beautycounter products
(Please review doterra and beautycounter individual return policy before purchasing online)